Privacy Policy
Privacy Policy
Effective Date: August 27, 2025
Last Updated: August 27, 2025
Welcome to CloudClinic (“we,” “us,” or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.cloudclinic.ai and use our mobile applications on Android and iOS (collectively, the “Services”).
Please read this policy carefully. By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect personal and non-personal information in the following ways:
a. Personal Information
When you register or use CloudClinic services, we may collect:
Full name
Email address
Phone number
Date of birth
Gender
Location
Profile photo (optional)
Medical history and health information
Appointment details
Communication between you and healthcare providers
Payment and billing information
b. Technical & Usage Data
We may collect:
Device type and operating system
IP address
Browser type
App usage statistics
Access times
Crash logs and diagnostics
2. How We Use Your Information
We use your information to:
Provide, manage, and improve our services
Facilitate appointment booking and video consultations
Communicate with you about your account, appointments, or support inquiries
Send you notifications and health-related reminders
Secure and maintain our platform
Comply with legal and regulatory obligations
3. Sharing Your Information
We do not sell your personal data. However, we may share information with:
Healthcare professionals: To facilitate diagnosis, treatment, and consultation
Third-party service providers: For payment processing, cloud storage, analytics, and communication tools
Law enforcement or regulatory bodies: When required by applicable law or legal process
Authorized personnel: Within CloudClinic, on a strict need-to-know basis
4. Data Security
We use industry-standard security measures to protect your personal information, including:
End-to-end encryption for video calls
Secure data storage and transmission
Multi-factor authentication
Regular audits and monitoring
However, no system is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.
5. Your Rights and Choices
Depending on your location, you may have the right to:
Access the personal data we hold about you
Correct or update inaccurate data
Request deletion of your data (subject to legal requirements)
Withdraw consent at any time
Disable cookies and manage app permissions
You can manage most of these settings within your account or by contacting us at info@cloudclinic.ai.
6. Data Retention
We retain your data only for as long as necessary to provide our services and fulfill legal obligations. Once the retention period expires, we securely delete or anonymize your data.
7. Children’s Privacy
Our Services are intended for individuals aged 18 and older. We do not knowingly collect personal data from children under 13. If we learn that a child has provided us with personal data, we will take appropriate action to delete it.
8. Third-Party Services
Our platform may link to third-party websites or apps. This Privacy Policy does not apply to those third parties. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
9. International Users
If you are accessing our services from outside your country of residence, be aware that your data may be transferred to and processed in countries that may not offer the same level of protection as your home jurisdiction.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date and notify you of significant changes through our app or website.
11. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact:
CloudClinic AI
Email: info@cloudclinic.ai
Website: https://www.cloudclinic.ai